Dear Mr. Chen:

We were sorry to receive your e-mail informing us that you are having some technical trouble with our PowerWriter.

So far, we haven't heard of any similar problem with this particular software from other users. Nevertheless, we have already arranged for a replacement to be sent to you so that you can fully appreciate our state-of-the-art software. In the meantime, will you please send your copy of the software back for us to inspect?

Thank you for bringing the matter to our attention.

Sincerely yours,

John Doe, Manager

Mail Order Department

East & West, Inc.
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