酷兔英语

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  在这一单元中,我们将学习如何写投诉信和如何回复投诉信。下面是一个生气的商人写的一封投诉信,信中谈了他的一次不愉快的经历。读这封信的时候,想一想下面这两个问题: 他写信的目的是什么?他想让收信人做出什么反应?
  
  如果你想下载该信的 word 文档格式,请点击页底部的 "download" 按钮。
Dear Sir/Madam,

I am writing to you to complain about your hotel. I had a terrible stay in room 5012 of your hotel from the 24th to the 26th of August 2002, when I came to Guangzhou on business.

Firstly, the air-conditioning in my room could not be turned down or switched off. When I asked the reception staff to do something about it, they laughed and told me it was better than being hot. I asked your front of house manager and she told me she would send someone to my room immediately. No one came. As a result, I was very cold every time I was in the room.

Secondly, I found the bathroom dirty and the hot water was always warm.

Thirdly, the noise at night was extremely loud and I found it difficult to sleep. I asked to change rooms, but was told it was impossible because the hotel was full. I paid a lot for my stay in your hotel and expect much better service from such a well-known hotel.

In future, I will not be staying at your hotel again and will inform my business associates of the terrible service.

Yours faithfully,


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Glossary
complain (v.) 抱怨,投诉complain about 对......抱怨
on business 因公事
turn down 调低,减弱,降低,压低(力量,声音等)
switch off 关掉,切断,关上(电器等设备)
do something about 处理,解决
extremely (adv.) 极端地,非常地
such a/an... 这样......一个
inform (v.) 告诉,通知;获悉
associate (n.) 同行,同事,合作人



章节正文