Follow these instructions to make your writing as well organised and effective as possible.
Writing an e-mail or a letter requires a clear and well-ordered text.When composing a reply letter, use the following points to structure and order the content:
Thank the customer for their letter.·
Explain what you will do to investigate the cause of the complaint.·
Say what action you will take after your investigation.
Apologize to the customer/client.·
End the letter on a positive note.
If you want to know how to lay out your letter properly, go to Your Questions where we reply to a user's query about letter layout.
or
go on to do our quiz where you can check that you know how each of the points above was carried out. |
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n.书写；写作；书法 (初中英语单词)
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