Language Tip for replying to an angry complaint
In the reply to Mr Hakala"s letter, Vincent Li Kit Wai used the expression "I will be checking" and "I will be training".
When you're writing a letter or e-mail replying to an angry customer who has a complaint, you need to be as impartial and as polite as necessary.Also, in order to transmit the feeling to the customer or client that you are committed to taking action, use 'will + infinitive' in sentences you use to promise the customer/client that you want to find a solution to their problem.
For example:·
I will be training staff myself.·
This will not happen again.·
I will investigate the matter...
This transmits a feeling that you strongly intend to take action and leaves the customer or client with a positive feeling that their complaint will be acted on.
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| | | Glossary | | | impartial (adj.) | | 公正的，不偏不倚的 | |
| | | | commit (v.) | | 答应负责，把...交托给；犯(错误) | |
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n.书写；写作；书法 (初中英语单词)
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