Episode 58: A complaint
Tim: How can I help you sir?
Customer: It's about this watch.
Tim: What seems to be the problem?
Customer: The alarm doesn't work and the strap leaves a green mark on my wrist when I take it off.
Tim: Have you worn the watch in the shower perhaps sir?
Customer: No and I only bought it two weeks ago. It's still under guarantee but I must say, for the amount of money I paid for it, I'm very disappointed.
Tim: I'm so sorry you've been inconvenienced. Would you like a refund?
Customer: No, I'd rather have the watch replaced please.
Tim: Right, well, I'll just take down your purchasing details and we'll get this watch changed for you in no time at all.
Vocabulary (词汇):
under guarantee (在担保期内):
if something you buy breaks or stops working soon after you buy it, a shop or company promises to fix it or give you your money back
a refund (退款):
money that a shop or company gives back to you if you return something you bought from them
in no time at all (立刻):
soon
replace (更换):
change for another similar one
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