In this first unit, we will learn about the need for clarity and simplicity in business communications in general and Messenger conversations in particular.
Before you begin, think about your own experience. Have you ever used a messengerprogram to communicate with colleagues? Has there ever been a miscommunication or a misunderstanding? What happened? How could it have been avoided?
Also think about these questions:
·How formal or informal should the language be?
·How do you know someone is done 'talking'?
·How do you know when you should respond?
·When shouldn't you respond?
·What do you do if you have a lot to say in one turn?
·What do you do if you make a mistake?
Now, look at the beginning of an online meeting below. This is an excerpt of a weekly meeting between members of a company who work at different locations. What misunderstandings happen? How could they have been avoided?
Questions to think about:
Does Bob do a good job as chairman?
How could he do a better job?
What is confusing about the conversation?
Meeting Participants
Bob: Meeting Chairman
David: It Manager
Bill: Customer Service Manager
Rose: HR Manager
Lisa: Finance Manager
Conversation Meeting
Bob: Good morning everybody
David:Morning
Bill:Good morning
Bob: Shall we make a start?
Rose:Good Morning
(one minute passes)
Bob: Who would like to go first?
Bill:I'd like to bring up the topic of the conference next week.
Lisa:Let's talk about the budget for the new laptop computers.
Bill:The conference spans from Wednesday to Friday
Lisa:Ok we'll talk about that first.
Bill:But we only have time to go to two days
Bob:Let's start with the issue of the laptops.
Lisa:Ok
David:OK
Lisa:The IT team has requested three new laptops.
Bob:Firstly, how many new laptops are needed?
Lisa:Three
Bob:Sorry
Lisa:But there's only mony in the for three.
David:??
Rose:Maybe you made a mistake.
Lisa:Two.
David:Two would be fine if
Bob:Ok, it's settled then. Let's move on to the conference.
David:we can get a third after next year's budget is approved.
Bob:Oh sorry.
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n.书写；写作；书法 (初中英语单词)
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