can actually spend about 95% of my time listening to customers. And this is really the _____ to how I run my business life---listening to our employees, because ____________________________.

28.
We're in a high _______ low ________ business. We only make ____________ on everything we sell, so basically we have to _____________. And the secret of success in a business like this is a ___________________. It's as simple as that.

29-30.
I'd say, look at what other people ___________________ are doing. It's _____________.
But doesn't everyone monitor what their competitors are doing?
Perhaps they do, but the important thing is ____________________. A lot of people seem to monitor what's going on so they know what their feelings are. Then they ______________________. I find it most extraordinary.

Supplementary Exercise Two

1. Spot dictation:
23.
Yes. I think it will be fine. As we're __________________, _________ things are going pretty well, we __________________ the latest technology. That's exactly why I have decided to buy ______________ as opposed to the _______.

24.
Well, that's all __________ really. Obviously, since the system was first made, ______________________. And it's slow ________________________. But the difference is still quite _________. And compared to _____________, it's still at least____________________.

25.
Well, actually there has been quite a __________________ in our company about the wisdom of replacing them. In fact I don't think it's necessary. But ________ feel that, because of the ___________________________, we need to keep up with the ________________. I don't really know why, maybe, to __________________________.

26-27
Well, yes, that's also true. I am still worried about your ___________. It's more than we've planned to spend.
I am afraid I've gone as low as I can. I'm simply not allowed to let it go any cheaper and quite honestly, Elizabeth, I really do think it's a very good price.
____. Having seen what you have here, I ______ think ____________. But the _________ and _________ will ________________________.
Ok, uh, well. How about if we have ____________ install the system and we will _____________________ of any necessary servicing.

28-29.
Well not exactly. I said we might be able to offer some training. But I've rather had in mind that __________________. I really ___________ that my boss will be ______ having your staff _______________. You know, he just tends to see you as the competition.

Ok. It's a fair point. You send your people to us. Mind you, I wish we were in a position to compete with you.
Yes, I know.
And anyway our business is _______________________ our particular area of _______________________.

30.
And obviously we'll need the chairs to go with your computers?
Oh, I see. You certainly drive a __________, Elizabeth. All right, I must say that does seem ____ enough, I think we'll be able to ______ those ___ to you.

Supplementary Exercise Three

1. Spot dictation: