You are going to read the script from a telephone conference between a hotel manager and an English language training company. After reading, draft a letter from the training company outlining costs for a comprehensive programme as discussed.
Before you write, think about these points:
·What is the standard letter layout for business letters?
·What kind of tone (politeness, formality) should you use?
·Should you try to be friendly?
·What language can you use to convince the reader to accept your offer?
Hotel: Good morning, Harry Wong, East Asia Hotels.
Training: Good morning, Mr. Wong. This is Margaret Holmes from English
Training. I'm calling in response to your email enquiry on our service training programme.
Hotel: Yes, thank you for getting back to me. We are recently expanding our hotels to more cities in China, and are interested in improving the level of English among our staff.
Training: Our company has three separate hotel English programmes: one for reception staff, one for restaurant staff, and one for concierge and information desk staff.
Hotel:Yes. We are actually interested in all three. Our reception staff is 20, our restaurant staff is 40 in total, and we have 10 information desk staff. We also have about 60 housekeeping staff who need a basic level of English. Do you have any programmes for that?
Training: Yes, we can organize a special class for that.
Hotel: Can you tell me about your prices?
Training: Yes, of course. Our standard rate is RMB 300 per student for a
120-hour class. For a specially organised class the rate would be 350 per student. Our class limit is 10 students per class.
Hotel:Ok, so that would be a total of.....
Training: That would be RMB 21,000 for the regular classes and 21,000 for
the special class. A total of 42,000.
Hotel:Are there any discounts for such a large number of classes?
Training: Yes, we offer a basic discount of 20% for groups over 100 students.
Hotel:That's very attractive, but it's still a bit expensive. What about if we sign on for 240 hours rather than 120?
Training: I think something can be arranged. How about I speak to my
managers and send you a quotation by the end of the week?
Hotel:Great. I look forward to it.
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n.讨论(会)；会谈 (初中英语单词)
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