Episode 7: Apologising第七集：道歉

Mr Lime is not happy. He ordered grapefruit from Tip Top Trading, but he got pineapples. Anna has to apologise and sort everything out. How embarrassing!

Glossary词汇

This episode looks at language for apologising to people.

Lime先生的订单上有多少个塑料葡萄柚？

答案在节目文字稿的最后一页。

Answer: It runs juice bars

Phrases from the programme:

I'm really sorry to hear that.

That's totally unacceptable.

It must have been very inconvenient for you.

You have my word that we will sort this out.

And we could include some of our latest-edition imitation oranges to make up for the inconvenience.

I promise you, it won't happen again.

• imitation [,imi´teiʃən]   n.模仿；仿制品；赝品   (高中英语单词)
• episode [´episəud]   n.插曲；一段情节   (英语四级单词)
• totally [´təutəli]   ad.统统，完全   (英语四级单词)
• inconvenient [,inkən´vi:niənt]   a.不方便的   (英语六级单词)