Episode 15 – Mr Seb Lime先生

Anna has been told to improve her telephone manner and has welcomed some friendly and useful advice from Denise.

They practice some mock phone conversations but Anna receives a real call with a request of a personal nature. How is Anna going to respond?

Seb Lime先生想让Anna为他做些什么?

答案在本期节目文字稿的最后一页

Language for talking on the phone 电话交谈用的词汇

This week's programme focuses on how to talk to a business client on the phone.

Phrases from the programme:

Hello? Tip Top Trading. This is Anna speaking.

Hello? Anna speaking.

Hello Mrs Smith, how can I help you?

Hello Mrs Smith, how are you?

I'm really sorry, he's not available at the moment. Can I take a message?

I'm afraid he's busy – shall I ask him to call you back?

Thank you for calling, goodbye.

• available [ə´veiləbəl]   a.可用的；有效的   (初中英语单词)
• client [´klaiənt]   n.委托人；顾客   (高中英语单词)
• episode [´episəud]   n.插曲；一段情节   (英语四级单词)
• speaking [´spi:kiŋ]   n.说话 a.发言的   (英语六级单词)
• calling [´kɔ:liŋ]   n.点名；职业；欲望   (英语六级单词)