If you are often humiliated, belittled or called names by a
colleague, you could be facing a workplace bully. The bully's remarks and actions may seem
harmless at first but they are meant to be
offensive and to show you in a poor light. You can't go
running to your boss with every little
complaint, so how should you deal with this?
职场霸王的言论和行动乍一看似乎无伤大雅,但是其本意是有侮辱性的,是要置你于不妙的处境。当然你也不可能一点小烦恼就跑去找老板诉苦,那么该如何应对职场霸王呢?
Here are five situations a bully might put you in and ways to deal with them:
以下是职场霸王五种常见行径及相应的应对之策:
1. Constant prodding at meetings
1.会议当中不断地冒犯你
Some bullies take pleasure in interrupting you when you are making a
presentation or are talking in an important meeting. They may ask questions unrelated to the
presentation, or questions that could have waited till the end.
在一次重要的会议上,当你在做演示或者发言时,有些霸王会以打断你为乐,会问一些跟演示根本无关的问题,或者本该到演示结束后才问的问题。
Such prodding can make anyone fume but experts say that ideally you should
maintain your cool during the meeting.
这样的无理取闹谁都会被气得七窍生烟,不过专家建议,理想的应对方式是,在会上保持冷静。
'Do not show anger and
impatience. Be calm. Reaction is what such individuals want,' says Capt. Rahul Sharma, head of human resources at India Infoline Ltd., a Mumbai-based
financial services firm.
孟买金融服务公司India Infoline Ltd.的人力资源主管拉胡尔•夏尔玛(Rahul Sharma)说,不要表现得你已经被激怒、已经忍无可忍,要保持冷静。这种人想要的就是你气急败坏的反应。
Some bullies need a louder message. 'Be assertive and ask your
colleague to wait till the end of the
presentation,' says Rajendra Ghag, head of human resources at insurance company HDFC Life. 'Or, answer the question
politely (but) make the point that the question was
totally unrelated to the topic of the
presentation.'
对有些霸王就该严词以对。HDFC Life保险公司的人力资源主管拉金德拉•盖格(Rajendra Ghag)说,用自信果断的语气回敬对方,让其等到演示结束再提问,或者,彬彬有礼地回答对方的提问,同时说明一点,这个问题同演示的主题毫无关联。
If your
colleague contradicts what you are
saying, you could stop your speech to ask him or her to provide a
solution. Often, this could turn the tables as the bully might not be prepared with an answer.
如果对方反驳你的话,你可以停下来,请他给出一个解决方案。此举通常便足以反败为胜,因为霸王对这个问题通常都会无以应对。
2. Taking credit for your work
2.将你的业绩据为己有
Another tactic that a bully might use is to take credit for your work.
霸王还有一种把戏,就是把你的业绩据为己有。
This would work if your
manager is not up-to-date about what you are doing. As soon as you realize that this is
happening, you should start making a regular effort to update your
manager about your work and achievements.
如果你的老板对你的工作最新进展不了解,霸王就可能得逞。意识到这一点之后,你就得开始定期同老板沟通你的工作进展及取得的业绩。
'You are your best spokesperson,' says Dr. Samir Parikh, chief of the
mental health and
behavioral sciences department at Max Healthcare, a Delhi-based hospital chain.
总部位于德里的连锁医院机构Max Healthcare的心理健康及行为科学科主任萨米尔•帕米克(Samir Parikh)博士说,你是自己最好的发言人。
If your boss knows what you're
working on, it'll be hard for someone else to take credit for it.
如果你老板知道你的工作进展,那么其他人想要窃取你的功劳就不是那么容易了。
You could also try talking about your tasks and achievements in team discussions. This could put some fear into the bully's mind 'that the next time you might mention names,' says Ms. Pandey.
你还可以在小组讨论会上谈谈你的工作和进展。商业咨询公司Protiviti Consulting Pvt. Ltd.的人力资源主管哈夫娜•潘迪(Bhawana Pandey)表示,如此一来,霸王的内心就会有所顾虑,会想,下一次你也许就会点到具体的人名了。
In general, be careful about sharing your ideas
freely because the bully could present them as his or her own.
总之,不要随便跟人分享你的创意和点子,因为职场霸王们可能会将其据为己有。
3. Burdening you with extra work
3.给你派一些额外的活
Newcomers to an organization sometimes get stuck with work over and above their job description.
初到一家公司的新人有时候会被派到超过职位描述范围的工作。
If you have just realized that your
colleague is passing on his or her work to you, try to get clarity about your role. Then, figure out how best to deny these extra tasks. You can say something like, 'I am already on a deadline or busy with something,' says Dr. Parikh.
如果你发现,你的同事是在将他自己份内的活转嫁给你了,那么一定要去搞清楚自己的职责范围。然后,想想怎么用最佳的方式推掉这些额外的工作。帕米克博士的建议是,你可以这样说,"我手头这项工作已经到最后期限了。"或者"我现在手头正在忙这件事呢。"
If the
colleague still pesters you, then it's time to inform your
manager about it.
如果这个同事还要继续纠缠你,那么你是可以去找老板了。
4. Jokes at your expense
4.拿你取乐
If your
colleague often makes fun of you or passes sarcastic remarks about you or your work, it may be more than just banter.
如果你的同事经常拿你取乐,或者散布一些挖苦你或你的工作的言论,那就不光是好玩那么简单了。
Be careful not to react with anger in front of other team-members
otherwise you might come across as someone who can't take a joke. If possible, try to
temper the situation by joining in the joke. 'Humor is natural and the best defense,' says Dr. Parikh.
切记不要在其他团队成员面前表现出愤怒的反应,否则,人家会觉得你是一个开不起玩笑的人。可能的话,配合对方的玩笑来缓和气氛。帕米克博士说,幽默会显得很自然,是最好的防御工具
If your wit fails, then it's time to take the bully on a date.
如果你的机智也不能阻止对方的得寸进尺,那么是时候把这位霸王约出来谈一谈了。
Over a cup of coffee, you can
confront the bully on his or her
behavior.
一杯咖啡之后,你就可以跟对方摊牌了。
'Talking it out helps a lot as most bullies are cowards and avoid
confrontation,' says Richard Lobo, corporate human relations
manager and head of employee relations at Infosys Technologies Ltd.
Infosys Technologies Ltd.的企业人际关系经理和员工关系主管理查德•罗伯(Richard Lobo)说,摊牌会很有帮助,因为多数职场霸王都是懦夫,对正面冲突是避之唯恐不及的。
If the bully refuses to meet you
privately, try to corner the person in office.
如果这个霸王拒绝跟你单独会面,那么就在公司堵他。
Also, share every
incident that transpires between you and the bully with a trusted
colleague. This helps in
gathering support.
另外,找一个信任的同事,把你跟这个霸王之间所有的冲突都告诉他,此举能帮助你得到他人的支持。
But be careful what you tell your
colleagues: You don't want something personal reaching the bully's ears.
不过跟同事倾诉的内容一定要小心:你不会希望有什么私人的信息传递到霸王耳中吧。
5. Indecent remarks
5.下流话
Women at work sometimes have to hear indecent remarks or put up with glances that make them
uncomfortable. This
behavior might be so subtle that there may be nothing
specific to pinpoint to a
manager.
职场女性有时候会听到一些下流话,或者感受到一些令自己感觉很不自在的目光。这种行为很微妙,找老板告状都很难找到由头。
But experts suggest
taking action as soon as possible. If unchecked, it could lead to
sexual harassment in a worst-case scenario. The sooner you speak up the better.
不过专家建议,要尽可能快地采取行动。如果任其发展,很可能会演变成更为糟糕的性骚扰。越快说出来越好。
'Confide in a trusted
colleague or your mentor,' says Ms. Pandey. The
colleague can help report this person to your
manager, if you find it embarrassing to do so.
潘迪说,找一个信任的同事或者职业导师倾诉。如果你觉得自己找老板告状不好意思,这位同事可以为你代劳。
If this doesn't work, report to the top
managers. 'Usually such reporting brings forth other victims of such
behavior,' says Ms. Pandey.
如果这样还没有效果,那么就找大老板投诉。潘迪说,通常这样的投诉会引出其他的受害者。
If possible, gather evidence. When you see the bully approaching and if you feel the conversation could go in an
uncomfortable direction, keep a recorder handy. This can help substantiate your claims.
可能的话, 集一些证据。当霸王来找你,你感觉谈话会往令人不快的方向发展时,就准备好录音工具。录音材料可以证实你的投诉。
'Tape it or record it. We all have recorders on our mobiles,' says Capt. Sharma.
夏尔玛说,可以用录音机或者其他工具。我们的手机都有录音功能。