WILL SOMEONE PLEASE TELL ME, the bright red
advertisementasks in mock
irritation, WHAT A PERSONAL COMPUTER CAN DO? The ad
provides not merely an answer, but 100 of them. A personal
computer, it says, can send letters at the speed of light,
diagnose a sick poodle, custom-tailor an insurance program in
minutes, test recipes for beer. Testimonials
abound. Michael
Lamb of Tucson figured out how a personal computer could monitor
anesthesia during
surgery; the rock group Earth, Wind and Fire
uses one to explode smoke bombs onstage during concerts; the Rev.
Ron Jaenisch of Sunnyvale, Calif., programmed his machine so it
can recite an entire wedding ceremony.
In the cavernous Las Vegas Convention Center a month ago,
more than 1,000 computer companies large and small were showing
off their wares, their floppy discs and disc drives, joy sticks
and modems, to a mob of some 50,000 buyers, middlemen and
assorted technology buffs. Look! Here is Hewlett-Packard's
HP9000, on which you can sketch a new airplane, say, and
immediately see the results in 3-D through holograph imaging;
here is how the Votan can answer and act on a telephone call in
the middle of the night from a
salesman on the other side of the
country; here is the Olivetti M20 that entertains bystanders by
drawing garishly colored pictures of Marilyn Monroe, here is a
program designed by The Alien Group that enables an Atari
computer to say aloud anything typed on its keyboard in any
language. It also sings, in a buzzing humanoid voice, Amazing
Grace and When I'm 64 or anything else that anyone wants to teach
it.
As both the Apple Computer
advertisement and the Las Vegas
circus indicate, the
enduring American love affairs with the
automobile and the television set are now being transformed into
a giddy passion for the personal computer. This passion is
partly fad, partly a sense of how life could be made better,
partly a
gigantic sales
campaign. Above all, it is the end
result of a technological revolution that has been in the making
for four decades and is now, quite
literally, hitting home.
Americans are receptive to the revolution and optimistic
about its
impact. A new poll for TIME by Yankelovich, Skelly and
White indicates that nearly 80% of Americans expect that in the
fairly near future, home computers will be a
commonplace as
television sets or dishwashers. Although they see dangers of
unemployment and dehumanization, solid majorities feel that the
computer revolution will
ultimately raise production and
therefore living standards (67%), and that it will improve the
quality of their children's education (68%). [The telephone
survey of 1,019 registered voters was conducted on Dec. 8 and 9.
The
margin of sampling error is plus or minus 3%.]
The sales figures are awesome and will become more so. In
1980 some two dozen firms sold 724,000 personal computers for
$1.8
billion. The following year 20 more companies joined the
stampede, including giant IBM, and sales doubled to 1.4 million
units at just under $3
billion. When the final figures are in for
1982, according to Dataquest, a California research firm, more
than 100 companies will probably have sold 2.8 million units for
$4.9
billion.
To be sure, the big, complex, costly "mainframe" computer
has been playing an
increasingly important role in practically
everyone's life for the past quarter-century. It predicts the
weather, processes checks, scrutinizes tax returns, guides
intercontinental missiles and performs
innumerable other
operations for governments and corporations. The computer has
made possible the
exploration of space. It has changed the way
wars are fought, as the Exocet missile proved in the South
Atlantic and Israel's electronically sophisticated forces did in
Lebanon.
Despite its size, however, the mainframe does its work all
but invisibly, behind the closed doors of a special,
climate-controlled room. Now, thanks to the transistor and the
silicon chip, the computer has been reduced so dramatically in
both bulk and price that it is
accessible to millions. In 1982 a
cascade of computers beeped and blipped their way into the
American office, the American school, the American home. The
"information revolution" that futurists have long predicted has
arrived, bringing with it the promise of dramatic changes in the
way people live and work, perhaps even in the way they think.
America will never be the same.
In a larger
perspective, the entire world will never be the
same. The industrialized nations of the West are already
scrambling to computerize (1982 sales: 435,000 in Japan, 392,000
in Western Europe). The effect of the machines on the Third World
is more uncertain. Some experts argue that computers will, if
anything, widen the gap between haves and have-nots. But the
prophets of high technology believe the computer is so cheap and
so powerful that it could enable under-developed nations to
bypass the whole industrial revolution. While robot factories
could fill the need for manufactured goods, the microprocessor
would create
myriad new industries, and an international computer
network could bring important agricultural and medical
information to even the most remote villages. "What
networks of
railroads, highways and canals were in another age,
networks of
telecommunications, information and computerization...are today,"
says Austrian Chancellor Bruno Kreisky. Says French Editor
Jean-Jacques Servan-Schreiber, who believes that the computer's
teaching capability can conquer the Third World's illiteracy and
even its tradition of high birth rates: "It is the source of new
life that has been delivered to us."
The year 1982 was filled with
notable events around the
globe. It was a year in which death finally pried loose Leonid
Brezhnev's frozen grip on the Soviet Union, and Yuri Andropov,
the cold-eyed ex-chief of the KGB, took command. It was a year
in which Israel's truculent Prime Minister Menachem Begin
completely redrew the power map of the Middle East by invading
neighboring Lebanon and smashing the Palestinian guerrilla forces
there. The military
campaign was a success, but all the world
looked with dismay at the thunder of Israeli bombs on Beirut's
civilians and at the massacres in the Palestinian
refugee camps.
It was a year in which Argentina tested the decline of European
power by seizing the Falkland Islands, only to see Britain, led
by doughty Margaret Thatcher, meet the test by
taking them back
again.
Nor did all of the year's major news derive from wars or the
threat of international violence. Even as Ronald Reagan cheered
the sharpest decline in the U.S. inflation rate in ten years,
1982 brought the worse
unemployment since the Great Depression
(12 million jobless) as well as
budget deficits that may reach an
unprecedented $180
billion in
fiscal 1982. High
unemploymentplagued Western Europe as well, and the multi
billion-dollar debts
of more than two dozen nations gave international financiers a
severe fright. It was also a year in which the first artificial
heart began pumping life inside a dying man's chest, a year in
which millions cheered the birth of cherubic Prince William
Arthur Philip Louis of Britain, and millions more rooted for a
wrinkled, turtle-like figure struggling to find its way home to
outer space.
There are some occasions, though, when the most
significantforce in a year's news is not a single individual but a process,
and a
widespread recognition by a whole society that this process
is changing the course of all other processes. That is why,
after weighing the ebb and flow of events around the world, TIME
has
decided that 1982 is the year of the computer. It would have
been possible to single out as Man of the Year one of the
engineers or entrepreneurs who masterminded this technological
revolution, but no one person has clearly dominated those
turbulent events. More important, such a
selection would obscure
the main point. TIME's Man of the Year for 1982, the greatest
influence for good or evil, is not a man at all. It is a
machine: the computer.
It is easy enough to look at the world around us and
conclude that the computer has not changed things all that
drastically. But one can conclude from similar observations that
the earth is flat, and that the sun circles it every 24 hours.
Although everything seems much the same from one day to the next,
changes under the surface of life's routines are actually
occurring it almost unimaginable speed. Just 100 years ago,
parts of New York City were lighted for the first time by a
strange new force called
electricity; just 100 years ago, the
German Engineer Gottlieb Daimler began building a gasoline-fueled
internal
combustion engine (three more years passed before he
fitted it to a bicycle). So it is with the computer.
The first fully electronic digital computer built in the
U.S. dates back only to the end of World War II. Created at the
University of Pennsylvania. ENIAC weighed 30 tons and contained
18,000
vacuum tubes, which failed at an average of one every
seven minutes. The arrival of the transistor and miniaturized
circuit in the 1950s made it possible to reduce a room-size
computer to a silicon chip the size of a pea. And prices kept
dropping. In contract to the $487,000 paid for ENIAC, a top IBM
personal computer today costs about $4,000, and some discounters
offer a basic Timex-Sinclair 1000 for $77.95. One computer
expert illustrates the trend by estimating that if the automobile
business had developed like the computer business, a Rolls-Royce
would now cost $2.75 and run 3 million miles on a
gallon of gas.
Looking ahead, the computer industry sees pure gold. There
are 83 million U.S. homes with TV sets, 54 million white-collar
workers, 26 million professionals, 4 million small businesses.
Computer salesmen are hungrily eyeing every one of them.
Estimates for the number of personal computers in use by the end
of the century run as high as 80 million. Then there are all the
auxiliary industries: desks to hold computers,
luggage to carry
them, cleansers to
polish them. "The surface is barely
scratched," says Ulric Weil, an analyst for Morgan Stanley.
Beyond the computer
hardware lies the
virtually limitless
market for software, all those prerecorded programs that tell the
willing but mindless computer what to do. These discs and
cassettes range from John Wiley & Sons' investment analysis
program for $59.95 (some run as high as $5,000) to Control Data's
PLATO programs that teach Spanish or physics ($45 for the first
lesson, $35 for succeeding ones) to a profusion of space wars,
treasure hunts and other electronic games.
This most visible aspect of the computer revolution, the
video game, is its least
significant. But even if the buzz and
clang of the arcades is largely a teen-age fad, doomed to go the
way of Rubik's Cube and the Hula Hoop, it is nonetheless a
remarkable
phenomenon. About 20 corporations are selling some
250 different game cassettes for
roughly $2
billion this year.
According to some estimates, more than half of all the personal
computers bought for home use are
devoted mainly to games.
Computer enthusiasts argue that these games have educational
value, by teaching logic, or vocabulary, or something. Some are
even used for medical therapy. Probably the most important
effect of these games, however, is that they have brought a form
of the computer into millions of homes and convinced millions of
people that it is both pleasant and easy to operate, what
computer buffs call "user friendly." Games, says Philip D.
Estridge, head of IBM's personal computer operations, "aid in the
discovery process."
Apart from games, the two things that the computer does best
have wide implications but are quite basic. One is simply
computation, manipulating thousands of numbers per second. The
other is the ability to store, sort through and rapidly retrieve
immense amounts of information. More than half of all employed
Americans now earn their living not by producing things but as
"knowledge workers," exchanging various kinds of information, and
the personal computer stands ready to change how all of them do
their jobs.
Frank Herringer, a group vice president of Transamerica
Corp., installed an Apple in his
suburban home in Lafayette,
Calif., and spent a
weekend analyzing various proposals for
Transamerica's $300 million takeover of the New York insurance
brokerage firm of Fred S. James Co. Inc. "It allowed me to get a
good feel for the
critical numbers," says Herringer. "I could
work through
alternative options, and there were no leaks."
Terry Howard, 44, used to have a long commute to his job at
a San Francisco stock brokerage, where all his work involved
computer data and telephoning. With a personal computer, he set
up his own firm at home in San Rafael. Instead of rising at 6
a.m. to drive to the city, he runs five miles before settling
down to work. Says he: "It didn't make sense to spend two hours
of every day burning up gas, when my customers on the telephone
don't care whether I'm sitting at home or in a high rise in San
Francisco."
John Watkins, safety director at Harriet & Henderson Yarns,
in Henderson, N.C., is one of 20 key employees whom the company
helped to buy home computers and paid to get trained this year.
Watkins is
trying to design a program that will record and
analyze all mill accidents: who was injured, how, when, why.
Says he: "I keep track of all the cases that are referred to a
doctor, but for every doctor case, there are 25 times as many
first-aid cases that should be recorded." Meantime, he has
designed a math program for his son Brent and is shopping for a
word-processing program to help his wife Mary Edith write her
master's thesis in
psychology. Says he: "I don't know what it
can't do. It's like asking yourself, 'What's the most exciting
thing you've ever done?' Well, I don't know because I haven't
done it yet."
Aaron Brown, a former
defensive end for the Kansas City
Chiefs and now an office-furniture
salesman in Minneapolis, was
converted to the computer by his son Sean, 15, who was converted
at a summer course in computer math. "I thought of computers
very much as toys," says Brown, "but Sean started telling me.
'You could use a computer in your work.' I said, 'Yeah, yeah,
yeah.'" Three years ago, the family took a vote on whether to go
to California for a vacation or to buy an Apple. The Apple won,
3 to 1, and to prove its value, Sean wrote his father a program
that computes gross profits and commissions on any sale.
Brown started with "simple things," like filing the names
and telephone numbers of
potential customers. "Say I was going
to a particular area of the city," Brown says. "I would ask the
computer to pull up the accounts in a certain zip-code area, or
if I wanted all the customers who were interested in whole office
systems, I could pull that up too." The payoff: since he started
using the computer, he has doubled his annual sales to more than
$1 million.
Brown has spent about $1,500 on software, all bound in vinyl
notebooks along a wall of his home in Golden Valley, Minn., but
Sean still does a lot of programming on his won. He likes to
demonstrate one that he designed to teach French. "Vive la
France!" it says, and then starts beeping the first notes of La
Marseillaise. His mother Reatha uses the computer to help her
manage a gourmet cookware store, and even Sister Terri, who
originally cast the family's lone vote against the computer, uses
it to store her high school class notes. Says Brown: "It's
become kind of like the
bathroom. Is someone is using it, you
wait your turn."
Reatha Brown has been lobbying for a new carpet, but she is
becoming resigned to the prospect that the family will acquire a
new hard-disc drive instead. "The video-cassette recorder," she
sighs, pointing across the room, "that was my other carpet."
Replies her husband,
setting forth an argument that is likely to
be replayed in millions of household in the years just ahead:
"We make money with the computer, but all we can do with a new
carpet is walk on it. Somebody once said there were five reasons
to spend money: on necessities, on investments, on
self-improvement, on memories and to impress your friends. The
carpet falls in that last
category, but the computer falls in all
five."
By itself, the personal computer is a machine with
formidable capabilities for tabulating, modeling or recording.
Those capabilities can be multiplied almost
indefinitely by
plugging it into a
network of other computers. This is generally
done by attaching a desk-top model to a telephone line (two-way
cables and earth satellites are coming
increasingly into use).
One can then dial an electronic data base, which not only
provides all manner of information but also collects and
transmits messages: electronic mail.
The 1,450 data bases that now exist in the U.S. range from
general information services like the Source, a Reader's Digest
subsidiary in McLean, Va., which can provide stock prices,
airline schedules or movie reviews, to more specialized services
like the American Medical Association's AMA/NET, to real
esoterica like the Hughes Rotary Rig Report. Fees vary from $300
an hour to less than $10.
Just as the term personal computer can apply to both a home
machine and an office machine (and indeed blurs the distinction
between the two places) many of the first
enthusiastic users of
these devices have been people who do much of their work at home:
doctors, lawyers, small businessmen, writers, engineers. Such
people also have special needs for the
networks of specialized
data.
Orthopedic Surgeon Jon Love, of Madisonville, Ky., connects
the Apple in his home to both the AMA/NET, which offers, among
other things, information on 1,500 different drugs, and Medline,
a compendium of all medical articles published in the U.S. "One
day I accessed the computer three times in twelve minutes," he
says. "I needed information on arthritis and cancer in the leg.
It saved me an hour and a half of reading time. I want it to pay
me back every time I sit down at it."
Charles Manly III practices law in Grinnell, Iowa (pop.
8,700) a town without a law library, so he pays $425 a month to
connect his CPT work processor to Westlaw, a legal data base in
St. Paul. Just now he needs precedents in an auto insurance
case. He dials the Westlaw telephone number, identifies himself
by code, then types: "Courts (Iowa) underinsurance." The
computer promptly tells him there is only one such Iowa case, and
it is 14 years old. Manly asks for a check on other Midwestern
states, and it gives him a long list of precedents in Michigan
and Minnesota. I'm not a chiphead," he says, "but if you don't
keep up with the new developments, even in a rural general
practice, you're not going to have the
competitive edge."
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