服务员：您好。香山宾馆。 顾客：你好。我想预订房间。 服务员：好的，先生。我们有单人间、标准间、大床房和商务间，请问您需要哪一种？ 顾客：我想预订一个单人间和一个标准间，请问现在多少钱？ 服务员：单人间每天90元，标间每天140元。 顾客：包含早餐吗？ 服务员：含早餐。 顾客：好，那我就订一个单人间，一个标准间。 服务员：请问您什么时候入住？住多长时间？ 顾客：这个月20号入住，住一个星期。 服务员：不好意思，先生，20号以后单人间已经没有了，给您换成标间可以吗？ 顾客：也可以。需要交订金吗？ 服务员：不需要交订金。不过您必须在20号晚上6点之前入住，6点之后我们就不再保留您的预订了。如果您在6点以后到的话，请当天再与我们联系，我们可以帮您把保留时间延长。 顾客：好的，没问题。 服务员：请告诉我您的名字和联系方式，我帮您登记一下。 顾客：我叫汉生，"汉"是"汉语"的"汉"，"生"是"生活"的"生"。电话是17523984567。 服务员：麻烦您再说一下您的e-mail，入住前两天我们会发邮件和您再次确认。 顾客：我的e-mail是hansheng@.com. 服务员：好的，已经帮您登记好了。到时您带着证件直接到前台办理手续就可以入住了。 顾客：对了，你们那里可以刷卡吗？ 服务员：刷卡、现金都可以。 顾客：好的，谢谢你。 服务员：不客气。再见。 Customer Service: Hello, Xiang Shan Hotel.
Customer: Hello, I would like to make some room reservations.
Customer Service: Certainly. Sir, what type of room would you like to reserve? We have single rooms, standard rooms, double rooms, and business rooms.
Customer: I would like to reserve one single room and one standard room. What's the (room) rate?
Customer Service: The rate is 90 yuan per night for the single room and 140 yuan per night for the standard room.
Customer : Is breakfast covered?
Customer Service: Yes, breakfast is covered.
Customer : O.k., then please reserve for me one single room and one standard room.
Customer Service: When are you checking in and for how long?
Customer : 20th of this month, for one week.
Customer Service: I'm sorry sir, I'm afraid there isn't any single rooms available from the 20th onwards. Would you like to switch to a standard room?
Customer : That's fine. Do you require any deposit?
Customer Service: Not necessary, but you must check in before 6 p.m. on the 20th, otherwise, your reservation will be invalid. Should you expect to arrive after 6 p.m., then please give us a call on the 20th, so that we can extend your reservation.
Customer : O.k., no problem.
Customer Service: Sir, may I know your name and contact number? I'm registering your details.
Customer : My name is Han Sheng, Han as in hanyu and Sheng as in shenghuo. My cell phone number is 17523984567.
Customer Service: May I also have your email? We'll send you a confirmation email two days before the check in date.
Customer : My email is hansheng@.com
Customer Service: Alright, your registration is complete. You can proceed directly to the reception desk to check in on the 20th. Please remember to bring along your ID.
Customer : O.k. Do you accept credit card?
Customer Service: We accept both credit card and cash.
Customer : O.k., thank you.
Customer Service: You're welcome. Goodbye.
-- atchooo@
Customer: Hello, I would like to make some room reservations.
Customer Service: Certainly. Sir, what type of room would you like to reserve? We have single rooms, standard rooms, double rooms, and business rooms.
Customer: I would like to reserve one single room and one standard room. What's the (room) rate?
Customer Service: The rate is 90 yuan per night for the single room and 140 yuan per night for the standard room.
Customer : Is breakfast covered?
Customer Service: Yes, breakfast is covered.
Customer : O.k., then please reserve for me one single room and one standard room.
Customer Service: When are you checking in and for how long?
Customer : 20th of this month, for one week.
Customer Service: I'm sorry sir, I'm afraid there isn't any single rooms available from the 20th onwards. Would you like to switch to a standard room?
Customer : That's fine. Do you require any deposit?
Customer Service: Not necessary, but you must check in before 6 p.m. on the 20th, otherwise, your reservation will be invalid. Should you expect to arrive after 6 p.m., then please give us a call on the 20th, so that we can extend your reservation.
Customer : O.k., no problem.
Customer Service: Sir, may I know your name and contact number? I'm registering your details.
Customer : My name is Han Sheng, Han as in hanyu and Sheng as in shenghuo. My cell phone number is 17523984567.
Customer Service: May I also have your email? We'll send you a confirmation email two days before the check in date.
Customer : My email is hansheng@cslpod.com
Customer Service: Alright, your registration is complete. You can proceed directly to the reception desk to check in on the 20th. Please remember to bring along your ID.
Customer : O.k. Do you accept credit card?
Customer Service: We accept both credit card and cash.
Customer : O.k., thank you.
Customer Service: You're welcome. Goodbye.
Customer: Hello, I would like to make some room reservations.
Customer Service: Certainly. Sir, what type of room would you like to reserve? We have single rooms, standard rooms, double rooms, and business rooms.
Customer: I would like to reserve one single room and one standard room. What's the (room) rate?
Customer Service: The rate is 90 yuan per night for the single room and 140 yuan per night for the standard room.
Customer : Is breakfast covered?
Customer Service: Yes, breakfast is covered.
Customer : O.k., then please reserve for me one single room and one standard room.
Customer Service: When are you checking in and for how long?
Customer : 20th of this month, for one week.
Customer Service: I'm sorry sir, I'm afraid there isn't any single rooms available from the 20th onwards. Would you like to switch to a standard room?
Customer : That's fine. Do you require any deposit?
Customer Service: Not necessary, but you must check in before 6 p.m. on the 20th, otherwise, your reservation will be invalid. Should you expect to arrive after 6 p.m., then please give us a call on the 20th, so that we can extend your reservation.
Customer : O.k., no problem.
Customer Service: Sir, may I know your name and contact number? I'm registering your details.
Customer : My name is Han Sheng, Han as in hanyu and Sheng as in shenghuo. My cell phone number is 17523984567.
Customer Service: May I also have your email? We'll send you a confirmation email two days before the check in date.
Customer : My email is hansheng@.com
Customer Service: Alright, your registration is complete. You can proceed directly to the reception desk to check in on the 20th. Please remember to bring along your ID.
Customer : O.k. Do you accept credit card?
Customer Service: We accept both credit card and cash.
Customer : O.k., thank you.
Customer Service: You're welcome. Goodbye.
-- atchooo@
Lesson Summary:
Before going on a trip, there will be numerous preparations that we have to make, booking a ticket, trip itinerary, packing our luggage and so on. Most importantly, don't forget to reserve a hotel room. Otherwise, the joy of traveling will disappear when you arrive at your destination without hotel accommodation. Lesson Content: Customer Service: Hello, Xiang Shan Hotel.Customer: Hello, I would like to make some room reservations.
Customer Service: Certainly. Sir, what type of room would you like to reserve? We have single rooms, standard rooms, double rooms, and business rooms.
Customer: I would like to reserve one single room and one standard room. What's the (room) rate?
Customer Service: The rate is 90 yuan per night for the single room and 140 yuan per night for the standard room.
Customer : Is breakfast covered?
Customer Service: Yes, breakfast is covered.
Customer : O.k., then please reserve for me one single room and one standard room.
Customer Service: When are you checking in and for how long?
Customer : 20th of this month, for one week.
Customer Service: I'm sorry sir, I'm afraid there isn't any single rooms available from the 20th onwards. Would you like to switch to a standard room?
Customer : That's fine. Do you require any deposit?
Customer Service: Not necessary, but you must check in before 6 p.m. on the 20th, otherwise, your reservation will be invalid. Should you expect to arrive after 6 p.m., then please give us a call on the 20th, so that we can extend your reservation.
Customer : O.k., no problem.
Customer Service: Sir, may I know your name and contact number? I'm registering your details.
Customer : My name is Han Sheng, Han as in hanyu and Sheng as in shenghuo. My cell phone number is 17523984567.
Customer Service: May I also have your email? We'll send you a confirmation email two days before the check in date.
Customer : My email is hansheng@cslpod.com
Customer Service: Alright, your registration is complete. You can proceed directly to the reception desk to check in on the 20th. Please remember to bring along your ID.
Customer : O.k. Do you accept credit card?
Customer Service: We accept both credit card and cash.
Customer : O.k., thank you.
Customer Service: You're welcome. Goodbye.
- customer [´kʌstəmə]
n.顾客，买主，主顾 (初中英语单词) - available [ə´veiləbəl] a.可用的；有效的 (初中英语单词)
- otherwise [´ʌðəwaiz] ad.另外 conj.否则 (初中英语单词)
- contact [´kɔntækt] n.接触；联系 v.联络 (初中英语单词)
- welcome [´welkəm] a.受欢迎的；可喜的 (初中英语单词)
- switch [switʃ] n.开关 v.转换 (高中英语单词)
- reservation [,rezə´veiʃən] n.保留；储备；预定 (高中英语单词)
- reception [ri´sepʃən] n.接待；欢迎；招待会 (高中英语单词)
- luggage [´lʌgidʒ] n.行李；皮箱 (高中英语单词)
- destination [,desti´neiʃən] n.目标地 (高中英语单词)
- invalid [in´vælid] n.病人 a.无效的 (英语四级单词)
- confirmation [,kɔnfə´meiʃən] n.证实；证据；确认 (英语四级单词)
- summary [´sʌməri] a.&n.摘要(的) (英语四级单词)
- accommodation [ə,kɔmə´deiʃən] n.供应；调解；贷款 (英语四级单词)
- registration [,redʒi´streiʃən] n.登记(证)；挂号 (英语六级单词)
京公网安备 11011202003401号
