Phase I
I: Good morning/afternoon. I'm ... and this is my colleague .... S/he's just going to listen to us. Could I have your mark sheets, please? (To A) What's your name? Where are you from? A:回答
I: Thank you. (To B) And you? B:回答
I: Thanks. Do you work or are you a student, B? B: 回答
I: (What do you do? What do you study?) B:回答
I: What about you, A? (What do you do? What do you study?) A: 回答
I: What do you like most about your job/studies, A? A:回答
I: (Why?) A:回答
I: What about you, B? B:回答
Phase II
1
I: A, which specific skills will you need most in your career? (Why?) A:回答
I: How about you, B? (Why?) B:回答
I: B, what qualities does a good employee need to have? (Why?) B:回答
I: What do you think, A? A:回答
I: A, to what extent is it possible to train people in interpersonal skills? (Why/Why not?) A:回答
I: B, which special qualities do you think managers need to have? (Why?) B:回答
2.
I: Do you find the internet useful for your work/studies, A? (Why/Why not?) A:回答
I: How about you, B? (Why/Why not?) B:回答
I: Do you think the internet will become more widely used by companies in the future, B? (Why/Why not?)
B:回答
I: What do you think, A? A:回答
I: Do you think that the internet is an effective channel for marketing a company's products, A? (Why/Why not?) A:回答
I: Do you think other forms of advertising will continue to be more important than the internet, B? (Why/Why not?) B:回答
3.
I: How ambitious are you for your career, A? (Why/Why not?) A:回答
I: How about you, B? (Why/Why not?) B:回答
I: Do you think you are or would be a good manager, B? (Why/Why not?) B:回答
I: A, what do you think? (Why/Why not?) A:回答
I: Would you rather be a manager in a small company or a large corporation, A? (Why) A:回答
I: Would you like to be the head of your own business, B? (Why/Why not?) B:回答
4.
I: How do you feel about being away from home on business, A? (Why) A:回答
I: What about you, B? (Why?) B:回答
I: Do you think all hotels should provide special facilities for business people, B? (Why/Why not?) B:回答
I: How about you, A? What do you think? (Why/Why not?) A:回答
I: Do you think it is an advantage to stay in a large international hotel rather than a small hotel when on business, A? (Why/Why not?) A:回答
I: Do you prefer to stay in a hotel on your own or with colleagues, B? (Why?) B:回答
5.
I: How important is it to you to have flexible working hours, A? (Why/Why not?) A:回答
I: What about you, B? (Why/Why not?) B:回答
I: Do you think that companies should control the number of extra hours staff work, B?
(Why/Why not?) B:回答
I: How about you, A? What do you think? (Why/Why not?) A:回答
I: Do you work more effectively at certain times of the day, A? (Why/Why not?) A:回答
I: Do you work faster when you have to meet a deadline, B? (Why/Why not?)
6.
I: Are you influenced by company logos when you choose services or products, A? (Why/Why not?)
A:回答
I: What about you, B? (Why/Why not?) B:回答
I: What kinds of popular events or personalities do you think companies should be involved in sponsoring, B? (Why?) B:回答
I: What are you, A? What do you think? (Why?) A:回答
I: Do you think that sponsoring sports events or personalities is the most effective form of advertising, A? (Why/Why not?) A:回答
I: B, do you think companies will make more use of sponsorship in the future as a way of advertising? (Why/Why not?) B:回答

1.What is important when planning a presentation?
Finding out about the audience Researching the topic

2.What is important when aiming to improve customer service?
Staff Training Customer Satisfaction Surveys

3.What is important when managing a project?
Encouraging Teamwork Keeping to schedule

4.What is important when motivating staff?
Financial benefits Career development Opportunities

5.What is important when dealing with competition?
Pricing policies Advertising strategies

6.What is important when planning health and safety training?
Selecting topics Selecting staff to attend

7:What is important when choosing new office equipment?
Prices and discounts Brand names

8.What is important when entertaining foreign business clients?
Venue for entertainment Cultural Differences

9.What is important when aiming to reach new markets?
Market research Advertising

10.What is important when choosing a management training course to attend?
Program Contents Length of course

11.What is important when relocating a business?
Local workforce available Location of site

12.What is important when advertising a new product?
Target markets Choice of media

13.What is important when starting a new job?
Knowledge of company procedures Help from company staff

14.What is important when selecting staff for marketing trips abroad?
Position in the company Previous experience of other countries

15.What is important when aiming to reduce production costs?
Efficiency of production line Cost of raw materials

15.What is important when choosing people to work in teams?
Variety of experience Personal qualities

16.What is important when dealing with a heavy workload?
Time management Sharing tasks

17.What is important when developing new products?
Market research Pricing

18.What is important when being interviewed for a job?
Information about the company Personal appearance

19.What is important when exhibiting at a trade fair?
Quality of display Staff selected

20.What is important when introducing a reward system for staff?
Purpose of the reward system Types of reward offered

21.What is important when entertaining clients?
Types of activities Cost

22.What is important when choosing retail premises to rent?
Location Length of contract

23.What is important when deciding on packaging for products?
Image Production process

24.What is important when selecting staff for promotion?
Attitude to work Current performance

25.What is important when considering a career change?
Future study or training Opportunities for future promotion

26.What is important when planning an advertising campaign?
Market research Selecting appropriate media

27.What is important when choosing transport for a business trip?
Convenience Cost-effectiveness

28.What is important when aiming for promotion?
Quality of performance Company loyalty

29.What is important when exporting goods or services for the first time?
Personal Contacts Professional advice

30.What is important when dealing with complaints from clients?
Offering an apology Suggesting a solution to the problem

31.What is important when setting prices for new products?
Production costs Competitors' prices

32.What is important when aiming to reduce staff turnover?
Financial incentives Career structure

33. What is important when planning the layout of a new store?
Attractiveness Security of goods

34.What is important when choosing a new sales agent?
Experience of agent Number of contacts

35 What is important when monitoring the quality of service provided?
Feedback from customers Checking sales figures

36: What is important when...?
selecting applicants for a job work experience personal qualities

37: What is important when...?
choosing a new supplier price and discounts reputation

38: What is important when...?
aiming to improve production quality up-to-date equipment staff training

39: what is important when...?
preparing for a job interview studying the job advertisement finding out about the company

40: what is important when...?
deciding whether to attend a conference venue speakers

41: What is important when...?
developing new products market research costs involved

--- how to evaluate the success of the trip

Interlocutor: Good morning. My name is John Smith, and this is my colleague, Mary Clinton. And your names are Li Hua and Wang Wei?

Li: Yeah Wang: Yeah

Interlocutor: Thank you. Now, first of all, we'd like to know something about each of you. Mr. Li, can you tell me about yourself?

Li: My pleasure. As you know, my name is Li Hua. I'm from Jiangsu province. I'm now studying in Suzhou University. And I'm majoring in international trade there.

Interlocutor: Thank you. Mr Li. Now Mr. Wang, can you tell me about your ambitions?

Wang: Yes. I am now a student with Suzhou University majoring in business administration. I hope I can get my MBA and join a world-famous multinational company. And after I have had enough experience, I am going to start a company of my own.

Interlocutor: Thank you, Mr. Wang. And Mr. Li, could you tell me about your ambitions?

Li: A big question for me indeed. I've never thought about it, but I bet I'll work towards a CEO of a big multinational corporation. That's my goal in life. And that's why I am spending so much time on English, business English in particular.

Interlocutor: Mr. Li, you said you're spending a lot of time on business English. Do you think business English is difficult to learn?

Li: Not exactly, though it may be difficult at the initial stage. The thing is that you need to have some business knowledge before you start to learn business English.

Interlocutor: How about you, Mr. Wang? Is it difficult for you?

Wang: Not really. You know, I like English very much, and my major is business administration. So I have always found business English very interesting.

Well, in my opinion, you can never underestimate the importance of having a good CV. In themajority of cases, your CV is the employer's first impression of you, your first chance to impress your potential employer, let's say. It is the essential illustration of your suitability for the job, showing how your skills and experience match your employer's requirements.

But more than that, it shows your ability to summarize, prioritize and present information effectively, essential skills in today's job market. It also shows your linguistic and communicative abilities.

Even though employers these days use a variety of selection techniques, such as analyzing your handwriting, a good CV is still the single most important part of any application.

Your company has found that ineffective time management is one of the major problem areas throughout the workforce. You have been asked to put forward some suggestions for improvingthe situation.

Discuss, and decide together:

------why poor time management can become a major problem in companies

------what procedures could be adopted to ensure that time is managed effectively.

Zhang: Hi, Ms Wang, you know, our company is sort of out of control these days. Don't you think so?

Wang: Yeah. Everything seems to be in disorder here in our company. And that obviously has a lot to do with poor time management.

Zhang: You mean poor time management has caused all these problems. Why?

Wang: When time is not well planned within a company, they usually do not allocate blocks of time to specified tasks. They do not have a definite idea of when they should complete a certain task. And ...

Zhang: And I think they often neglect the ordering of priorities. I mean certain tasks need our prior attention. But in our company every task is treated on an equal basis, even if it is a very urgent task.

Wang: That's the point. So time should be planned according to the importance of the tasks we need to deal with.

Zhang: So what do you think we can do so that time is managed effectively here in our company?

Wang: You mean what procedures we can adopt?

Zhang: Sure. That's what our boss is asking us to do. Right?

Wang: Right. I think we've got a lot to do. First, we should make all the staff members realize how important effective time management is to our company.

Zhang: Yes, I think we can give them instruction in time management, especially those in supervisory positions.

Wang: Right, perhaps we can run a few training programs for them. If need, we may invite some experts from outside to help us.

Zhang: Another thing we can do is to make all the managers, or even every staff member, come up with a job description of their own. In this way, they can be pretty sure about what they are responsible for and what they are not.

Wang: Yes, that's a good idea. And I think, the top managers of our company should come up with a set of rules as to what kind of jobs should be given priority to. In this way,we can make sure that important tasks are dealt with first.

Zhang: Good idea. So to sum up, our company should run a few training programs, and every staff member should write a job description of their own.

Wang: And rules should be made as to what kind of job should be given priority to.