First, understand that "Communication is the
response you get." This means that the key is to say things in such a way that the person you're talking to perceives it the way you meant it. If you say something that was meant to make the person feel good, and they are offended instead, that is poor communication. We have to
continually monitor the person we are talking to and adjust our communication strategies based on the
response (feedback) we get. By attending to the feedback, and adjusting appropriately, we improve a great deal.
The next step is to have a clear goal. Most people are talking randomly and actually have no true goal. But when things don't "go their way" they are surprised or sometimes even upset. When
speaking, have a goal and don't say or do anything that doesn't move you in the direction of that goal. By keeping focused on this, you can keep the conversation on track and meet your goals.
Another great
strategy is to help others feel good about themselves. Give light complements, they should be subtle, sincere and true. Acknowledge their points in the conversation, people love and need to be validated. Show that you care about and appreciate the other person, this can be a great
relationshipbuilder.
Practice "Conversational Generosity." If you want to be liked or
influential, let others speak the majority of the time. People we're talking to naturally perceive us as talking longer than we actually did, so be aware of this. If you speak 50% of the time, you will be seen as "hogging" the conversation. If you speak 40% of the time, the conversation will seem "balanced" to your
speaking partner. If you speak 30% of the time, or less, you'll be seen as generous, attractive, and a good
listener. One of the easiest ways to be liked is to be a good
listener. People are starving for someone to
actively listen to them. Strangely, the less you say, the more people listen and retain what you do say. Try it and see!
首先得理解"交流是你所获的反应"。这就是说,关键在于
如何让那与你会话的对方能明了你所说的一切。你要是说了让对方好受的话,但却适得其反,那就是交流失策。我们需不停地观察对方,根据所得反应(反馈)来调整我们的交流策略。能够留意反馈并做适当调整,会对我们大有改进。
下一步是要有明确的目标。大多数人总是东拉西扯的毫无真正的目标。然而,每当事情不能"随心所欲"时,他们就感到惊讶或甚至于闷闷不乐。说话时要有一个目标,并且,不要做出任何与该目标背道而驰的言行。
另一个大好策略是帮人消愁解闷。称赞时要含蓄,惟须真诚。承认对方在会话中所提观点,人们既喜欢又需要得到确认。显示你关心以及赏识他人,这是搞好关系的"功臣"。
实习"会话的慷慨"。你若要令人喜欢或要具有引响力,就让别人多发言。须知道,与我们会话的对方会很自然的感觉我们说话的时间比实际用的时间长。你若用了会话的一半时间,你等于是滔滔不绝地"占用"了整个会话时间。你若用了四成时间,你的会话伙伴觉得那是均衡的会话。你说话时间若是三成或较短,你会被认为是慷慨、具有吸引力以及好听众。最易于让人喜欢的其中一个方法是做好听众。人们巴不得要别人洗耳恭听。奇妙的是,你说的越少,人们听的越多,并且会牢牢记着。不妨试试看!
关键字:
职场英语生词表: