There is one word that is on the lips of Americans, day and night: "Sorry."



　　One time as I was walking on the street, a young man ran by hurriedly, brushing against my handbag. Even as he continued on his way, he turned back and said "sorry" to me. Even in a rush, he didn't forget to apologize. One day, after I bought a mango, the salesman was giving me the change, but I wasn't ready for it and a coin dropped to the ground. "I'm sorry," he said while bending down to pick it up. I was puzzled-why would he apologize when it is my fault?



　　Another time, I stepped on a man's foot in an escalator, at the same time, we both said "sorry". I thought it interesting, was it really necessary for him to apologize? Later on, an American friend explained to me that according to the American mentality, the escalators a public place, and everyone should be able to stand in it. After someone occupies a position in the elevator, making it difficult for someone else to find a place to stand, isn't it necessary to express an apology?



　　If you go to the movies and the tickets happen to be sold out, the ticket seller will say: "Sorry, the tickets are sold out." Whenever one of your hopes goes unfulfilled, an American will say "sorry" as a sign of sympathy.



　　During my stay in America, I often came across situations in which I was supposed to say "sorry". Gradually, I realized that when friction occurs in daily life, Americans don't care much about who is responsible; If someone is troubled, a "sorry" is always necessary. When this happens, even if the other person is hurt, the "sorry" cools tempers and human generosity is displayed. Perhaps this is why I never saw anyone quarreling on the buses, subways or streets of America.
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