第81招 如何替顾客留话 现代商场上,电话应对是相当重要的一项。尤其在百货公司或餐馆里,常会接到要找客人的外线电话,如果广播叫他来听,他却不在,您就要把他有礼貌地要求留言:“May I h...
2009-10-04
41. 如何解释分期付款 还要会解释:“You pay a down-payment of five hundred dollars, and then, within a year, o...
2009-10-04
61. 如何廉价倾销 告诉顾客,其购买量的大小决定折扣的高低:“If you buy more than four pounds, we can allow you ten percent...
2009-10-04
1. 如何招揽顾客 一般程序:招呼—问候—寻找相关话题—理出商谈头绪。所以,打招呼很重要,无论顾客有没有表现购买意愿,您都应该上前问候一句:“What can I do for you?”...
2009-10-04
21. 如何让顾客试穿 展示商品的下一步就是顾客试穿了,可以说“Please try on whichever you like.”(随便试)或“Would you like to try...
2009-10-04
81 Can I stop over on the way? 我在中途可以停吗? 82 Can I have a second-class one way ticket to Ch...
2009-10-04
41 How long are you going to stay here? 你要在这里停留多久? 42 Do you have anything to declare? ...
2009-10-04
61 Where can I get my baggage? 我到哪里去拿我的行李呢? 62 Is the departure time on schedule? 起飞时间...
2009-10-04
21 I'm looking for my baggage。 我正在找我的行李。 22 I'd like to make a reservation 我想预订。 2...
2009-10-04
1 I want a package deal including airfare and hotel. 我需要一个成套服务,包括机票和住宿。 2 I'd like to chan...
2009-10-04
1 I want a package deal including airfare andhotel.我需要一个成套服务,包括机...
2009-10-04
2009-10-04
2009-10-04
2009-10-04
2009-10-04